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Shipping and Return Policy

Thank you for shopping at Legion! We strive to provide you with the best products and services. To ensure a seamless shopping experience, please read and understand our shipping and return policy outlined below.

Shipping Policy:

  1. Order Processing: a. All orders are processed within 5-6 business days (excluding weekends and holidays) from the date of purchase. b. Please ensure that you provide accurate shipping information at the time of checkout to avoid any delays or delivery issues.
     

  2. Shipping Methods: a. We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. b. The estimated delivery time and cost will be displayed during the checkout process, based on your location and selected shipping method. c. Please note that delivery times may vary based on external factors such as customs clearance, carrier delays, or unforeseen circumstances.
     

  3. Shipment Tracking: a. Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions to track your package. b. Please allow up to 24 hours for the tracking information to be updated.
     

  4. Shipping Restrictions: a. We currently ship to addresses within [list of countries/regions you ship to]. b. We are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If you have any concerns about your shipping address, please contact our customer support.
     

Return Policy - Damaged Goods Refund Only

Thank you for choosing Legion as your preferred retailer. We strive to provide you with high-quality products and exceptional customer service. In the unfortunate event that you receive damaged goods, we have a dedicated return policy to ensure your satisfaction. Please read the following guidelines regarding our return policy for damaged goods:

  1. Damaged Goods Eligibility:

    • Only products that are received by the customer in a damaged condition are eligible for a refund.

    • Damaged goods must be reported to us within 48 hours of delivery. Any claims made after this time frame may not be accepted.
       

  2. Return Procedure:

    • Please contact our customer support team immediately to initiate the return process. You can reach us by contacting our customer support email sendit@legion-spec.com

    • Provide detailed information about the damaged product, including your order number, a description of the damage, and any supporting evidence such as photographs.

    • Our customer support team will guide you through the necessary steps for returning the damaged item.
       

  3. Refund Process:

    • Once we receive the returned damaged item, our quality control team will assess the condition and verify the damage reported.

    • If the claim is valid and the damage is confirmed, we will initiate the refund process.

    • The refund will be issued in the original form of payment used during the purchase.

    • Please note that the refund amount may exclude any shipping charges or fees associated with the original purchase.
       

  4. Return Shipping:

    • In most cases, we will provide a prepaid shipping label for the return of the damaged item. This will be arranged by our customer support team during the return process.

    • Please ensure that the item is securely packaged to avoid any further damage during transit.

    • Retain the shipping receipt and tracking number for reference until your refund is processed.
       

  5. Exclusions:

    • This return policy applies only to damaged goods. We do not offer exchanges or refunds for any other reason, such as a change of mind or customer preference.

    • Damages caused by improper use, negligence, or unauthorized alterations to the product are not eligible for a refund.

    • Custom-made or personalized items may not be eligible for return or refund, unless the damage is a result of our error or a manufacturing defect.
       

  6. Customer Responsibilities:

    • It is the customer's responsibility to provide accurate information and follow the return process outlined in this policy.

    • Any attempt to misuse or abuse this return policy may result in the rejection of the refund request.
       

We value your satisfaction as our customer, and we will make every effort to ensure a smooth return and refund process for damaged goods. If you have any further questions or require assistance, please don't hesitate to contact our customer support team.

Note: This return policy is specific to damaged goods only and may not apply to other scenarios.

Privacy Policy

Effective Date: 1 Jan 2023

Legion is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect:

a. Personal Information: We may collect personal information, such as your name, email address, shipping address, billing information, and contact details when you place an order or voluntarily provide such information through our website.

b. Non-Personal Information: We also collect non-personal information, such as your IP address, browser type, device information, and website usage data through the use of cookies and similar technologies. This information is collected to enhance your browsing experience and improve our website's functionality.

  1. Use of Information:

a. We may use the information we collect to process your orders, provide customer support, and communicate with you about your purchases and our services.

b. We may use non-personal information for statistical analysis, marketing research, and to improve our website and services.

c. With your consent, we may use your personal information to send you promotional materials, newsletters, or other marketing communications. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided.

  1. Disclosure of Information:

a. We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These service providers are contractually obligated to maintain the confidentiality and security of your information.

b. We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

c. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

  1. Data Security:

a. We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Third-Party Links:

Our website may contain links to third-party websites or services that are not owned or controlled by Legion. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those third parties to understand how they collect, use, and disclose your information.

  1. Children's Privacy:

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us, and we will promptly delete that information.

  1. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates. The updated policy will be effective when posted on our website.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [contact details].

Last Updated: 1 Jan 2023

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