Thank you for shopping at Legion! We strive to provide you with the best products and services. To ensure a seamless shopping experience, please read and understand our shipping and return policy outlined below.

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Shipping Policy:

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1. Order Processing: a. All orders are processed within 5-6 business days (excluding weekends and holidays) from the date of purchase. b. Please ensure that you provide accurate shipping information at the time of checkout to avoid any delays or delivery issues.
    

2. Shipping Methods: a. We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. b. The estimated delivery time and cost will be displayed during the checkout process, based on your location and selected shipping method. c. Please note that delivery times may vary based on external factors such as customs clearance, carrier delays, or unforeseen circumstances.
    

3. Shipment Tracking: a. Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions to track your package. b. Please allow up to 24 hours for the tracking information to be updated.
    

4. Shipping Restrictions: a. We currently ship to addresses within [list of countries/regions you ship to]. b. We are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If you have any concerns about your shipping address, please contact our customer support.
    

Return Policy - Damaged Goods Refund Only

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Thank you for choosing Legion as your preferred retailer. We strive to provide you with high-quality products and exceptional customer service. In the unfortunate event that you receive damaged goods, we have a dedicated return policy to ensure your satisfaction. Please read the following guidelines regarding our return policy for damaged goods:

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1. Damaged Goods Eligibility:

   • Only products that are received by the customer in a damaged condition are eligible for a refund.

   • Damaged goods must be reported to us within 48 hours of delivery. Any claims made after this time frame may not be accepted.
      

2. Return Procedure:

   • Please contact our customer support team immediately to initiate the return process. You can reach us by contacting our customer support email sendit@legion-spec.com

   • Provide detailed information about the damaged product, including your order number, a description of the damage, and any supporting evidence such as photographs.

   • Our customer support team will guide you through the necessary steps for returning the damaged item.
      

3. Refund Process:

   • Once we receive the returned damaged item, our quality control team will assess the condition and verify the damage reported.

   • If the claim is valid and the damage is confirmed, we will initiate the refund process.

   • The refund will be issued in the original form of payment used during the purchase.

   • Please note that the refund amount may exclude any shipping charges or fees associated with the original purchase.
      

4. Return Shipping:

   • In most cases, we will provide a prepaid shipping label for the return of the damaged item. This will be arranged by our customer support team during the return process.

   • Please ensure that the item is securely packaged to avoid any further damage during transit.

   • Retain the shipping receipt and tracking number for reference until your refund is processed.
      

5. Exclusions:

   • This return policy applies only to damaged goods. We do not offer exchanges or refunds for any other reason, such as a change of mind or customer preference.

   • Damages caused by improper use, negligence, or unauthorized alterations to the product are not eligible for a refund.

   • Custom-made or personalized items may not be eligible for return or refund, unless the damage is a result of our error or a manufacturing defect.
      

6. Customer Responsibilities:

   • It is the customer's responsibility to provide accurate information and follow the return process outlined in this policy.

   • Any attempt to misuse or abuse this return policy may result in the rejection of the refund request.
      

We value your satisfaction as our customer, and we will make every effort to ensure a smooth return and refund process for damaged goods. If you have any further questions or require assistance, please don't hesitate to contact our customer support team.

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Note: This return policy is specific to damaged goods only and may not apply to other scenarios.